Cancellation Policy

By booking with us, you agree to our policies regarding scheduling, service expectations, cancellations, payments, and privacy. Appointments are confirmed at booking, and arrival includes a standard 30-minute window. We require 48 hours’ notice to cancel or reschedule; less than 24 hours may result in a $45 fee or 40% of the service price (whichever is less). Lock-outs, where we are unable to access the home within 15 minutes, are billed at 50% & reschedule is required at full price. Severe weather or emergencies qualify for a free reschedule. Refunds are provided only for cancellations with proper notice, billing errors, or if we cannot complete a satisfaction-guarantee visit. Chargebacks should only be initiated after contacting us for resolution.