Terms & Conditions

Last Updated: September 2026

Welcome to Shell Shine Cleaning LLC (“Shell Shine Cleaning,” “Shell Shine,” “we,” “our,” or “us”).

By submitting a service request, accepting a service proposal, booking or receiving services, accessing our website, or otherwise engaging with our business, you agree to these Terms & Conditions.

These terms are intended to establish clear expectations regarding our cleaning services, service requests, scheduling, pricing, property access, service scope, payment, and client responsibilities.

1. Services We Provide

Shell Shine Cleaning provides professional cleaning and property-reset services for vacation rentals and short-term rental properties, property managers and cohosts, multi-property and portfolio clients, residential homes, and other properties accepted by Shell Shine.

Our primary cleaning levels include:

Pearl Basic Clean — Routine turnovers and recurring property care.

Shell Deep Shine — Periodic deeper resets and detailed cleaning.

High Tide Premium Clean — Our highest-detail, top-to-bottom property reset.

Shell Shine also offers optional Tide Boosts, which are targeted additional services for property-specific needs such as deeper appliance cleaning, excess-trash or party-reset support, grill cleaning, additional laundry, and same-day turnover support.

The exact scope of any service depends on the cleaning level selected, property condition, property-specific requirements, accessibility, scheduling, and any separately approved services.

Submitting a service request does not guarantee availability, establish a final price, or create a confirmed booking. Service is confirmed only after Shell Shine accepts the request and the client agrees to the applicable scope, pricing, and scheduling arrangements.

2. Service Requests, Pricing & Service Scope

Shell Shine uses customized pricing rather than a universal fixed-price formula.

Pricing may consider factors including property size and layout, number of bedrooms and bathrooms, guest capacity, property condition, length or intensity of previous occupancy, requested cleaning level, laundry and linen requirements, turnover timing, same-day scheduling requirements, selected Tide Boosts, property-specific instructions, frequency of service, number of properties, travel or access requirements, and recurring or portfolio arrangements.

Any estimate, proposal, or pricing provided by Shell Shine is based on the information available at the time it is prepared.

If the actual property condition, layout, access requirements, cleaning requirements, or requested scope materially differs from the information originally provided, Shell Shine may revise the service scope, scheduling requirements, or pricing.

When additional work is discovered during service, Shell Shine may contact the client, owner, host, cohost, or property manager for authorization before proceeding.

Shell Shine is not required to perform work that falls materially outside the confirmed service scope without additional approval.

3. Vacation Rental & Managed Property Terms

Vacation-rental cleaning often involves property-specific procedures that differ from standard residential cleaning.

Owners, hosts, cohosts, and property managers are responsible for providing accurate and current information regarding applicable turnover requirements, including checkout and check-in times, property access instructions, bed and linen configurations, linen storage locations, laundry procedures, guest-supply or restocking instructions, trash procedures, presentation standards, special access restrictions, and known maintenance or property issues.

Turnover Standards

Shell Shine will make reasonable efforts to complete the confirmed cleaning and property reset within the scheduled turnover window.

Guest-ready service generally includes cleaning, resetting, final visual review, and established property-specific presentation requirements within the confirmed service scope.

Linen & Laundry

Linen swaps may be performed when clean replacement sets are provided or when laundering is included in the property's established service plan.

Laundry requirements vary by property and may depend on guest capacity, bed count, linen volume, onsite equipment, cycle times, turnover windows, and the agreed service arrangement.

Laundry exceeding the confirmed service scope may require an Additional Laundry Loads Tide Boost or another separately approved arrangement.

Same-Day Turnover Support

Same-Day Turnover Support may be available for properties with limited checkout-to-check-in windows.

Availability depends on scheduling, staffing, property location, checkout and check-in times, property condition, cleaning scope, laundry requirements, and existing service commitments.

Same-day scheduling does not reduce the cleaning standard and does not include work beyond the confirmed service scope unless separately approved.

Property Condition

If a property is left in significantly heavier-than-normal condition, additional cleaning or services may be required.

Examples may include excessive trash, party or gathering conditions, heavy appliance buildup, unusually large laundry volume, severe grime or residue, or other unexpected cleaning requirements.

Shell Shine may contact the owner, host, cohost, or property manager before completing additional work outside the established service scope.

4. Scheduling & Arrival Windows

Appointments are scheduled based on availability, property requirements, travel time, workload, and confirmed service scope.

For residential services, arrival times may be provided as an arrival window rather than an exact minute.

For vacation rentals, scheduling may be coordinated around confirmed checkout and check-in requirements.

Unexpected circumstances such as traffic, weather, property-access delays, previous appointments, staffing issues, unusually intensive property conditions, or circumstances outside Shell Shine's reasonable control may affect arrival or completion times.

Shell Shine will make reasonable efforts to communicate significant scheduling changes.

5. Cancellations & Rescheduling

We understand that schedules change. Clients should provide as much notice as reasonably possible when canceling or rescheduling service.

Cancellations, lockouts, denied access, last-minute scheduling changes, or appointments canceled after staff have been dispatched may be subject to a cancellation, trip, or service fee when that fee has been disclosed before service or established under a separate service agreement.

Recurring, portfolio, property-management, or contracted clients may have separate cancellation and scheduling terms.

Vacation-rental owners and managers are responsible for communicating booking-calendar changes that affect scheduled turnovers as soon as reasonably possible.

6. Property Access & Preparation

Clients are responsible for providing safe and timely access to the property.

Approved access methods may include door codes, lockboxes, keys, smart locks, property-manager access, or other agreed arrangements.

Clients should ensure that necessary utilities are available, including electricity and running water where required to perform the service.

Clients are also responsible for communicating known access issues, alarms, parking restrictions, gate codes, pet concerns, building requirements, or other circumstances that may interfere with service.

Shell Shine is not responsible for delays caused by inaccurate, incomplete, or unavailable access information.

If our team cannot safely or reasonably access the property, the service may need to be delayed, rescheduled, or canceled.

7. Safety, Service Limitations & Right to Refuse Service

The safety of our team, clients, guests, and properties is important.

Shell Shine may refuse, pause, modify, or discontinue service when conditions are unsafe, hazardous, materially different from those disclosed before service, or beyond the reasonable scope of professional cleaning.

Examples may include biohazards, needles or sharps, bodily fluids requiring specialized remediation, hazardous chemicals or materials, severe mold or contamination, pest infestations, unsafe structural conditions, aggressive or unsecured animals, threatening or inappropriate behavior, or conditions requiring specialized remediation services.

Shell Shine provides professional cleaning and property-reset services. Unless specifically agreed in writing, we do not provide hazardous-material remediation, pest control, mold remediation, major restoration, construction repair, appliance repair, or other specialized trade services.

Heavy furniture or other objects that cannot be safely moved by cleaning staff may remain in place.

Windows, elevated surfaces, exterior areas, or other locations may be excluded when weather, height, accessibility, property design, equipment limitations, or safety conditions make service unreasonable or unsafe.

8. Breakage, Pre-Existing Damage & Property Conditions

Shell Shine takes reasonable care while working inside each property.

Clients should notify us of fragile, valuable, unstable, damaged, unusually sensitive, or specialty items and surfaces before service begins.

Shell Shine is not responsible for damage resulting from pre-existing damage, normal wear and tear, improper installation, loose or unstable fixtures, deteriorated materials, defective appliances or equipment, previously damaged furniture or surfaces, materials that cannot withstand normal cleaning procedures, or undisclosed specialty materials requiring unique care.

If accidental damage occurs during service, Shell Shine should be notified as soon as reasonably possible.

When appropriate, Shell Shine may document visible pre-existing damage, unusual property conditions, or other concerns encountered during service.

Any responsibility for verified damage will be addressed based on the circumstances, applicable insurance coverage, agreements between the parties, and applicable law.

9. Satisfaction & Touch-Up Policy

We want clients to be satisfied with the service they receive.

If an area included within the confirmed cleaning scope does not meet reasonable expectations, clients should notify Shell Shine within 24 hours of service completion whenever reasonably possible.

We may request photographs or additional information to help evaluate the concern.

When appropriate, Shell Shine may return to address the specific affected area at no additional charge.

The touch-up policy applies only to items included in the originally confirmed service scope. It does not apply to areas excluded from the service, additional services that were not approved, new messes created after service completion, conditions caused by guests, residents, contractors, pets, or other parties after service, heavy buildup outside the selected service level, maintenance or repair issues, or conditions that could not safely or reasonably be addressed.

A complimentary touch-up is intended to correct a specific service concern and is not equivalent to a complete recleaning of the property.

10. Payment & Invoicing

Payment requirements may vary depending on the client, property, and service arrangement.

Individual residential and vacation-rental clients may be required to provide an accepted payment method, deposit, prepayment, or other payment according to the terms disclosed when service is confirmed.

Property managers, portfolio operators, recurring clients, and contracted accounts may be approved for separate invoicing or payment arrangements.

Clients are responsible for all authorized charges associated with completed services.

Additional approved work, Tide Boosts, laundry requirements, unusual property conditions, or changes in scope may be billed separately.

Late, failed, declined, disputed, or unpaid balances may affect future scheduling or continued service.

Applicable taxes, processing charges, or other fees may be added where permitted or required by law and disclosed as applicable.

Additional payment terms may be provided in Shell Shine's Payment Policy or in a separate written service agreement.

11. Property-Management, Portfolio & Contracted Accounts

Shell Shine may establish customized service arrangements with property managers, cohosts, multi-property owners, recurring clients, and other contracted business accounts.

These arrangements may include separately negotiated pricing, service levels, property-specific standards, turnover procedures, laundry arrangements, scheduling protocols, same-day service requirements, communication procedures, billing and invoicing, cancellation terms, portfolio-specific Tide Boosts, and other operational requirements.

Each property within a portfolio may have its own service requirements while operating under a broader account relationship.

Where Shell Shine and a client enter into a separate written service agreement, portfolio agreement, proposal, statement of work, or other negotiated arrangement, the separately agreed written terms will control to the extent they conflict with these general Terms & Conditions.

Public promotions, loyalty rewards, discounts, Tide Tokens, referral benefits, or other consumer offers may not apply to negotiated-rate, portfolio, property-management, or contracted accounts unless specifically agreed.

12. Tide Tokens, Promotions & Gift Cards

Participation in the Tide Tokens rewards program, promotional offers, discounts, referral programs, or other incentives may be subject to separate eligibility requirements and program terms.

Tide Tokens and public promotional offers may not be combined with negotiated portfolio pricing, contracted rates, or other discounts unless Shell Shine specifically approves the combination.

Gift cards may be used only in accordance with the terms applicable to the gift card program and eligible Shell Shine services.

Shell Shine may modify or discontinue promotional or loyalty programs in accordance with applicable terms and law.

13. Website Use & Intellectual Property

Content appearing on the Shell Shine website, including text, service descriptions, graphics, logos, photographs, designs, branding, service names, and other original materials, may not be copied, reproduced, distributed, republished, or commercially used without permission except where permitted by law.

Shell Shine names, branding, graphics, service names, and proprietary materials remain the property of Shell Shine Cleaning LLC or their respective lawful owners.

Website information is provided for general informational purposes and may be updated as services, policies, availability, pricing practices, and business operations evolve.

Submitting information through the website does not by itself create a service agreement or guarantee that Shell Shine will accept a requested service.

14. Governing Law & Severability

These Terms & Conditions are intended to be governed by the laws applicable to Shell Shine Cleaning LLC and its operations in the State of Florida, without regard to conflict-of-law principles to the extent permitted by applicable law.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Nothing in these Terms & Conditions is intended to waive rights or protections that cannot legally be waived.

15. Updates to These Terms

Shell Shine may update these Terms & Conditions periodically to reflect changes in services, operations, policies, legal requirements, technology, or business practices.

The current version will be identified by the Last Updated date displayed at the top of this page.

Unless otherwise required by law or governed by a separate written agreement, the terms in effect when a service is confirmed or performed will apply to that service.

Questions?

Questions about these Terms & Conditions or a property-specific service arrangement should be directed to Shell Shine Cleaning before approving or receiving service.

You may contact us through the Contact Us page on our website.