What do the Terms & Conditions cover?

The Terms & Conditions outline your responsibilities as a client, our service standards, scheduling expectations, policies on cancellations, and liability limitations for Shell Shine Cleaning.

Can I reschedule or cancel my appointment?

Yes. We ask for at least 48 hours’ notice to reschedule or cancel. Appointments canceled with less than 24 hours’ notice may incur a fee.

Is Shell Shine Cleaning insured?

Yes. Shell Shine Cleaning is fully insured and takes all necessary precautions while performing services in your home.

What happens if the cleaner cannot access my home?

A lockout fee of up to 50% of the service cost may apply if the cleaner cannot gain entry within 15 minutes of arrival.

Terms & Conditions | Shell Shine Cleaning

✨ Shell Shine Cleaning — Terms & Conditions

Last Updated: July 2025

Welcome to Shell Shine Cleaning (“we,” “our,” “us”). By booking a service, accessing our website, or interacting with our business, you agree to the following Terms & Conditions.

1. Services

We provide residential cleaning services as described on our website. Service times are estimates and may vary depending on home condition, access, and add-on selections.

2. Scheduling

Appointments are confirmed once booked. Arrival times include a standard 30-minute arrival window. We may adjust start times based on traffic, weather, or scheduling efficiency.

3. Cancellations & Rescheduling

We require 48 hours’ notice to cancel or reschedule.

Under 24 hours: A $40 fee or 50% of service price may apply.
Lock-outs (unable to access property within 15 minutes): billed at 50% of service price.
Emergencies or severe weather qualify for a free reschedule.

4. Access to Property

Clients must ensure safe and legal access to the home. Please provide gate codes, alarm instructions, pet details, or entry requirements before the appointment.

5. Safety & Limitations

We do not lift heavy furniture, climb more than 2-step ladders, move large appliances, or clean hazardous materials. We reserve the right to refuse service if conditions are unsafe.

6. Breakage & Liability

We take great care; however, accidents may happen. We are not liable for:

Pre-existing damage
Unsecured or unstable items
Delicate items not disclosed beforehand
Shell Shine Cleaning is insured and bonded. Damage claims must be submitted within 24 hours.

7. Satisfaction Guarantee

If any area does not meet expectations, notify us within 24 hours and we will return for a complimentary touch-up.

8. Website Use

All content, images, and materials on this site belong to Shell Shine Cleaning. Unauthorized use is prohibited.